When is photo manipulation too much?

I’ll start by apologizing that this subject is so dry, it makes a very dry thing look wetter than a very wet thing. I never was much good at similes. Which brings me not very smoothly to the follow up article on post production (see here) with a few words on photo manipulation.

The question is, when it comes to images shot for your business, when does post production become photo manipulation? At what point does it become unacceptable?

To make better sense of this, I had better define the terms “photo manipulation” and “post production”.

Post production is generally accepted as the process of making an image taken straight from the camera suitable for reproduction in whatever medium it is destined for, as outlined in that previous article.

Carried out within acceptable boundaries, post production won’t change the meaning or intention of the original photo. It’s much the same as the good old days when you had a photo negative printed at the local lab. They would make sure your negative was clean, and they would also make adjustments for exposure, colour cast etc.

It goes without saying, though I’ll say it anyway, that image manipulation in any news, sport or feature photo is unacceptable. For businesses issuing press releases, the simple rule is don’t manipulate. You can damage your reputation and attract negative press and blog comment (remember this?), which will never go away and will take a long time to repair.

photo of Mells Iron Works at night

Made up of 8 image layers, this was a personal project not destined for commercial or press use.

Photo manipulation would cover things like adding to, or removing elements from an image, distorting people to make them look slimmer, taking an ugly sign or street furniture out of a background, adding a logo which wasn’t in the original.

A clear example of over-manipulation would be if I changed a self portrait to make it look as though I had humanoid ears. That would just be ridiculous, and those who know me would never stop laughing.

As wonderful as digital is, and for all Photoshop can do, it’s still extremely important to get the shot right in the camera. Not take any old snap, and hope for a technical fix later.

I do think the rules can shift a little when it comes to a corporate photo for a web site, but I still advise caution. For example, I will happily remove pimples or other non-permanent blemishes, but permanent ones stay. The person in the photo needs to be recognisable.

Dropping people or objects into a commercial image, or removing them from a scene, could cause problems of misrepresentation. If done sensitively and with appropriate captioning, it may not cause a major problem, though it’s important to take context into account, and that’s too much to cover here.

Maybe the best way to avoid disasters is to ask yourself the question: Is this a dishonest representation? What would my mother think? That last question alone should put you on the straight and narrow.

Article and photo © Tim Gander. All rights reserved. The articles in this blog may only be reproduced for non-commercial purposes.

The growing clamour from web designers!

My Friday Thought – A new feature which will rapidly become a rod for my own back, but let’s see how it goes.

There’s been an interesting, and very noticeable shift in the nature of the conversations I’ve been having with designers recently, especially webby ones.

In the past, whenever I asked web designers about the photography needs of their clients the reply came back, as if transmitted by mental osmosis from one designer to the other, “Oh they don’t have a budget for photography so we use cheap stock photos.” Always different web designers, always the same line.

The fact is, no client has a budget for anything until somebody explains to them why they need a budget for it (ie improved sales!); in this case, original photography which sets them apart from their competitors and communicates more honestly with their clients. After all, my clients have a budget for photography so what do they know that so many web designers’ clients don’t?

Part of the problem has been a misunderstanding of how budgets work. In the case of photography, it isn’t part of the web budget because the images are used in more than just the web site; it comes out of the marketing budget, of which the web site is a part, but many web designers will look at the photography fearing it will reduce their budget to do the design work. It shouldn’t.

I know selling photography isn’t easy. While every business now understands they have to have a web presence of some sort, beyond that it’s not easy to explain that apart from what the web site does in purely technical terms, it also needs good content to convince the viewer of the value of the product or service on offer. It’s the content, in harmony with the structure, which ultimately makes the sale.

And this is where web designers are starting to wake up and smell the cappuccino. There’s a growing realisation that good photography, as well as good copy and design, helps the site to pull together and deliver the message the client wants to transmit. Photos need to be more than just eye-candy on the page. They carry valuable information and can also be used to direct the viewer’s eye to key texts and links.

mitie services vehicles in a field

No Californian models posing here, just a real person representing a real business.

What kind of business in the UK needs a photo of a chisel-jawed American male in a suit clutching a laptop in a steel and glass office with angelic lighting and a patronizing smile? How many more generic stock images of non-people in non-places does the internet really need? And what do these images say about a business any more? Stock images used to be far more expensive, so a business using them tended to look more polished. They’re too cheap and ubiquitous now, and the shine has come off the novelty.

And the cry I’m now hearing from every designer I speak to is, “I am so sick and tired of having to use stock imagery.” Designers want to be proud of the results of the hours and days they spend designing a top-notch site, but having expended blood, sweat and weeks on the site, they are then forced to ruin the entire project either with photos the MD’s wife took, or with stock pictures of someone they’ve never met, taken in a  place they’ve never been to, that has little or nothing to do with the business they’re meant to be promoting.

I’m encouraged by this change of voice, and I’m helping web designers by explaining to their clients how real, unique photography can work for them, doesn’t need to cost the earth, and yet will contribute to the growth of their business.

So designers everywhere! Talk to me, I’ll talk to your clients, and before you know it there will be a budget for photography, and the web site you designed will look as good as you know it should.

I thangyou.

Post Production? ’tis the Devil’s work!

Post production is the process that dare not speak its name. It is surely some manner of witchcraft; the sort of thing only the Devil’s nerdy brother would be into. So what is it? And why should you care?

The concept is simple, the practice less so. Post production is what happens to the photos after the shoot, and before they’re delivered. And though you don’t necessarily need to know what post production is, it is helpful if you have an idea of the basics.

The image file that comes straight from a digital camera isn’t matched to any particular use, and is therefore not matched to any use. To explain that a little better; the camera file will normally be the right resolution for web (72dpi) but will be too large a file to upload. At the same time, it will be physically large enough to produce a print, but needs to be converted to around 300dpi for good quality print output. So the file needs to be resized to suit the end use.

Other things need to happen too. Often the photo will need some tweaking to get the colour, brightness and contrast perfect for the intended use. Also, while the image will be perfectly in focus (because I don’t take out-of-focus photos – no sniggering at the back!) it will need a little digital sharpening to make it appear really crisp in print or on the web. That’s just a characteristic of digital.

Digital SLR cameras tend to have a problem with dust getting in through the lens mount (normally when changing lenses) and adhering to the imaging chip. These then show up as grey blobs and hairs on the image which need to be cloned out in Photoshop or they’ll show up in the published image.

jpeg showing dust on highpass dslr filter

Play Spot the Dust! I've highlighted some. Click the pic to find more.

Adding captions, applying the relevant colour profile and conversion from RAW to jpeg format are also part of post production.

While some of these processes can be done in batches, some have to be carried out on each individual file. This can add considerable time to the overall process of shooting and supplying images to clients, and that time has to be factored into the assignment fee or charged separately, at which point my client might be wondering what they’re paying for. If I’ve factored it in, where another photographer hasn’t, it can make me look expensive, but then I’m not a “dump and runner”.

A dump-and-run photographer is one who simply writes the image files straight from camera to disk with little or no post production, dumps the files on the client, takes the money and runs. They may look like a cheaper option, but the truth is you’re not getting a professional service or top quality images, and this will be reflected in the final project.

Post production can be tricky and incredibly dull work, but I pride myself in the quality of work I deliver. And while you don’t need to know all the technical details, it’s at least worth understanding that it is a necessary process. And the Devil’s nerdy brother doesn’t charge as much as he used to…

Still images, still powerful.

Photography is everywhere, but nowhere is it more prolific than on the internet, where it is sprayed over web sites like candy from a smashed piñata, often with no thought to quality, relevance or placement. It’s just a way to break up text, and the general approach is that the cheaper this can be done, the better.

Of course the internet is a visual medium; nobody relishes reading acres of dense text, and the interspersion of text with pictures is more pleasing to the eye, but the over-use of low-cost stock imagery means that the images have become almost invisible, and their impact is lost.

Dark Light

Even a stock-style photo can be exclusive to one client.

The easy availability of this low-cost imagery on the web has caused another problem. Businesses, usually unknowingly, are using the same imagery as their competitors. This often happens because web designers will resort to using micro-stock sites such as istockphoto to source images, using the same search terms for similar clients. The result is a kind of Stepford Wives look to sites across the web and businesses look indistinguishable from their competitors.

If the imagery a business uses doesn’t set it apart from its competitors, what is the value of that imagery? What power will the images have to entice the prospective client to spend money with one business over another?

This ubiquity of imagery has diluted the power of photography on the web, but this isn’t photography’s fault, nor the fault of photographers. It’s just a stage internet design is going through. A bit like stages children go through on their way to becoming adults. Internet design is at the spotty teenager stage. It’s not pretty, not always useful around the house, and doesn’t know what it wants to be. However, this apparently ugly scenario can be made to work in favour of businesses who want to retake the initiative.

What businesses can do, and from my recent experiences are starting to do, is commission more bespoke photography and use less non-exclusive stock imagery. They’re presenting themselves as real businesses with real people, not the West Coast American-looking androids favoured by stock libraries for their blandness and interchangeability. Putting a genuine face to the public instead of hiding behind a sterilized façade means photography can be powerful again.

Designers I speak to are also starting to realise that their wonderful designs tend to lose impact once the generic stock images are plonked in, or they’re having to build the design message around whichever cheap pictures they have to hand. Designers are having to learn how to sell real photography to their clients again or face their designs simply costing their clients money, instead of bringing in sales.

So as the internet emerges from its teenage years, will business once again discover the power of genuine, bespoke photography? In the days of the printed brochure, you rarely had to suffer seeing photos taken by the boss’s nephew, and businesses paid good money to keep their identity unique from their competitors. As the internet goes from teenage to adulthood, so business web sites must mature into truly professional platforms for marketing, not just concentrating on site structure, graphics and text but the imagery too. Those that embrace exclusive imagery will find the extra investment creates a greater return.

It isn’t easy to shoehorn all these concepts into a blog, but if you would like to know more about how genuinely unique photography could help your business, drop me a line. Maybe I can help get your business through puberty relatively unscarred by acne.

Article and photos © Tim Gander. All rights reserved 2009