Back to Business

Is it me, or is 2019 already feeling a bit used? a bit secondhand? At least from tomorrow we can officially (because I say so) cease commencing every email with “Happy New Year!” and just get straight to business, polite niceties notwithstanding.

But what should that business be? In my case I’m already seeing the return of clients from last (and previous) years, booking me for repeat events or new corporate photography sessions. I’ve already landed work with new clients and am fielding enquiries from as-yet-unconfirmed new clients, so I can’t complain too much if 2019 already feels a little 2018. That, after all, was a pretty good year for me, so I’m looking forward to more of the same plus some.

If there is a small cloud hovering over the sunny uplands of 2019, it has to be the uncertainty of Brexit. But while businesses work hard to prepare for the unpreparable the one thing they have to avoid is a head-in-the-sand response to marketing.

Oh yes, that ol’ chestnut. Whenever things get tricky, be it recession, austerity, Brexit, bad weather, the season finale of Strictly, you name it, too many businesses batten down the hatches and decide to tighten spending. This isn’t a bad thing in and of itself, but when marketing (which of course includes photography) is often the first victim of pulling the belt in a notch or three, that’s when the harm is done.

Businesses which market through the hard times always come out stronger. Of course the marketing has to be the right type, and photography may not even be what’s needed, but if you need it, you need it. There’s no getting around the fact that sometimes, and quite often, good commerce relies on good communication and good communication relies on really good photography.

An additional risk of suddenly pulling the photography budget (so you’re still marketing, but perhaps you switch to cheaper sources of imagery) is the KERKLUNK sound you hear as your marketing materials go from professional, personal and engaging to ubiquitous, remote and faceless.

I think it’s fair to say that most established businesses with a history, but which don’t want to become history, understand the vital importance of fresh, bespoke, exclusive imagery in their marketing and to suddenly pull the plug when the future looks dicey is the knee-jerk reaction of a business about to find out what free-fall looks and feels like.

So hard Brexit, soft Brexit, don’t make Brexit your exit. If you want to keep doing business, you need to keep marketing because if things do get tough, you need to be seen as the business that’s above it all; still focussed, still professional, still friendly and approachable and above all, still in it for the long-run.

Happy February everyone!

Work Experience Advice

Perhaps the best piece of advice I can offer any student of photography when seeking work experience is let the application itself be part of the experience. I should preface by saying that I rarely offer work experience placements for a multitude of reasons I won’t go into here, but follow a few simple rules and your application will stand a better chance of finding success.

 

  • Get the photographer’s name right and use it. Just saying “Hi” suggests you’re sending a round-robin email.
  • Don’t send a round-robin email and NEVER use the CC or even BCC functions to send out mass communications.
  • If you cut and paste an email text, make sure you tailor it to each individual recipient.
  • Do your research. Look at the photographer’s website to establish whether they’re working in the specific field you’re interested in.
  • Talk about the kind of photography career you’re interested in, but more in terms of the business than the style. Saying you like to photograph people isn’t the same as saying you want to shoot pictures for businesses (what I call corporate communications photography).
  • When looking at a photographer’s site, look at the kind of work they’re doing and establish from that whether they’re studio-based, work only on location or a mixture of the two. Students often ask to join me in my studio, but it’s possible to work out from my website that I don’t have one.
  • Make sure your contact details are correct, including mobile number and email address.
  • Check your spelling, punctuation and grammar and get someone else to check it for you – this should be someone who is really good at checking these things, so ask a teacher, lecturer or other competent person.
  • Be sure to include your ability to travel – do you have your own transport?

I could go on, but hitting these main points should get your toe in the door at least.

Although I can’t often offer work experience, a competent application will at least get a response from me. Usually I’ll make an offer to have a phone conversation about what the applicant wants to do in the industry, the opportunities and where else to get advice, but I’m astonished how often my email reply goes unanswered. Which of course makes it harder for the next student to get a response from me.

Work experience can be invaluable, it’s how I started out as a press photographer, but the industry structures for training, nurturing and furthering a career have either changed or disappeared since I set out on my journey. Students today will need to find their own tracks into their chosen career, but get these basics right and you never know, you could find yourself ahead of the game and on your way to doing probably the best job in the world.

Get Shorty

Even this short blog post is longer than the super small Canon EF 40mm f/2.8 lens, my absolutely favourite lens. It’s tiny, sometimes referred to as a pancake lens, but so sharp you could cut your thumb on the images it produces, yet costs just £200.00 new. I got mine for £90.00 secondhand.

It’s been the most-used lens through my Saxonvale project, but whenever I get the opportunity I use it for corporate photo sessions too, including portraits as well as for fly-on-the-wall work.

And in my experience it’s tough! I once slipped and fell and landed with my camera (40mm mounted) between me and a mud bank. I heard a click which I thought was the lens mechanism breaking. It wasn’t, it was the sound of one of my ribs fracturing! That hurt for a few weeks, but the lens was fine.

I wanted to write this post after seeing Neil Turner’s post about his favourite lens. Go here to find out which one he reaches for most.

So if I’m ever on a job for you and I put this dinky lens on my camera, check out the smile on my face.

 

Is your photographer GDPReady?

With the Facebook data scandal still simmering in the headlines, most people will assume that the General Data Protection Regulation (GDPR) which comes into effect on May 25th only applies to large organisations, but it also affects a great many photographers. In particular it impacts on those, like me, who regularly photograph people for business websites, press releases, social media and so on.

In a rather large nutshell, anyone who handles data has to get their house in order and register with the Information Commissioner’s Office (ICO) before the deadline or face sanctions. I’ve registered, paid the annual fee, and I’m going through the data I have to ensure it’s secure and compliant.

What this largely means for me is that I need to work through my client galleries removing old ones or ensuring they’re not accessible to anyone except the client. I also need to make updates to my website to ensure people have an understanding of what GDPR means in relation to my work and how I handle their data.

Some galleries are publicly shared because I’ve been asked to make them so, but even then I’ll be looking at closing access to the oldest ones. All this is going to take some time as I’ve been running the system for many years now, but as I add more client work to the delivery system I’ll be making sure it’s only visible to those who need to see it. The only exception to this will be where the person I’ve photographed has given permission for me to allow their images to be searchable.

There is a slight conflict around all this in that as a photographer I should have the right to use my work to promote myself, otherwise clients needing my services won’t be able to find me, but I have to balance this with keeping and handling personal data (a face coupled with a name and place of work for example) in a responsible manner.

There are ways of making all this work, but it’s going to take more than a few weeks to really hone it. Thankfully, for the most part, my entire back catalogue of digital work dating back 18 years isn’t stored online or I think I’d have a mental breakdown at the enormity of the task. While I use cloud storage to deliver images to clients and to allow them to have an online database of the images I’ve shot for them, all my original work is backed up to off-line hard drives which keeps them secure from a data breach point of view.

The other good news is that the personal work I undertake, such as the current Saxonvale project, falls under the artistic exemption of GDPR. Of course this doesn’t mean I can be slap-dash with peoples’ personal data, but because of its nature it’s less prone to result in either a complaint or an investigation by the ICO.

Even so, I have taken images for that project which will only ever see light of day in print form because they’re too sensitive to be shared online, and that raises an interesting question about the future of photography; will we find the internet a less useful space for getting important stories out if there’s a risk of a data breach in publishing online?

Only with a few judgements behind us on data breach cases will we build a true picture of what is or is not a breach of GDPR because it’s not entirely clear from the regulation text itself given the multitude of potential scenarios. In the meantime, I’ll do all I can to keep within the rules.

To be honest, it’s mostly just common sense and courtesy and of course you’ll want to make sure any photographer you work with is compliant. Well now you know of at least one photographer who is working towards that goal.

Gimme Some Room!

Much of my business photography consists of taking portraits of, rather predictably, business people. So far so good.

This pretty much always happens at their place of work because that means less disruption to their busy schedule and I can create a set of portraits covering all the colleagues that happen to be in the building that day. Still so far so good.

Where “so far so good” becomes “ummm” is when I’m shown into a meeting room/stationery cupboard which is so crammed with immobile tables and heavy chairs/stationery that I have no space to actually take pictures.

I do make a point of requesting a space roughly 10 foot square, but sometimes the message gets lost or it’s assumed the boardroom table can be moved when I get there. More commonly now, tables are cabled to the floor with telephone and computer wires, which will only stretch so far before they go PING! and the IT department has to be called in.

So to say I was utterly delighted with the space I was given this week is an understatement – half a ballroom in a hotel. All to myself, with nothing, and I mean absolutely nothing taking up floor space. In fact I had to pull a small table into the room so I could check off peoples’ names as I went without having to squat on the floor.

A photographer's backdrop and studio flash equipment are set up in a large empty room in the Hilton, Walcot Street, Bath, UK

A great space for portraits

I thoroughly enjoyed setting up my backdrop and lights slap bang in the middle of the space. It gave the whole thing a slightly surreal air and the people who came in to have their photos taken were astonished that the room they’d been assigned for their meeting was so much smaller than the one reserved for me.

Of course the ballroom wouldn’t have worked for them because they needed AV and a projector for their presentations which the ballroom didn’t have, but it did make me feel very special and it also meant I had bags of room to control how the lights lit the backdrop and the sitters. It meant I could work towards a very particular look without too much difficulty.

Ok, not the most exciting tale in the world, and it’s not as if I’ll be dining out on that one ever, but it’s a fine illustration of how giving the photographer ample space to work will not only make their life easier, it’ll also mean they can work to achieve more accurate results in-camera and ensure that so far so good endures right through to “that’s a wrap”.

Working Effextively

If you look at my corporate communications photography you won’t see much in the way of special effects or filters. I would describe my style as clean, bright, modern and (influenced by my news background) mostly un-touched by stylistic manipulations.

That isn’t to say I don’t appreciate the work of photographers whose images might be more stylised in their finish, but it has to be done with purpose, consistency and definitely mustn’t be overdone. So it’ll be interesting to see if the release by Google of their Nik Collection imaging software as a free download (up to now it’s been a relatively expensive suite of editing tools) will have a noticeable effect on many professional photographers’ portfolios.

Will there be a rush to explore and play with the multitude of effects (believe me, there are many, possibly hundreds), each tweakable to one’s heart’s content?

I decided to download the software myself and have a play. After all, I am sometimes asked to do black and white conversions; this requires more than just removing colour from an image. I’ve always been happy with how I do this in Lightroom, but could the Nik Silver Efex Pro plugin for Lightroom enable me to do this better or quicker?

The other plugin I wanted to try was the Analog Efex Pro 4 part of the suit as I wanted to see if there were colour treatments which might suit some of my clients looking for a particular look for the web or brochure images.

The gallery on this page shows some of the results of my “playing about.” I’ve included one version which shows what can happen if you just apply one of the automated effects without due care and attention. I’ll leave you to guess which one it is.

Roll your mouse over the preview images to see what software was used and click on an image to see it larger.

I have to say that in my limited time using the software I’ve found the vast majority of it to be surplus to requirement, but then there are always great swathes of any imaging software which most photographers never use, it’s just a matter of finding the useful bits and sticking to using those.

Perhaps a bigger issue for me, and I’m willing to accept this might be a novice mistake, is that I can’t see how to apply edits across a range of images in one go, known as synchronising in Lightroom. I’m assuming there is a way of doing this (maybe saving edits as a preset?), but if not then it could mean using any of these editing tools is going to be long-winded for anything other than occasional, individual files.

On a lesser note, the difference between a Lightroom mono conversion and a Silver Efex one seems to be a matter of preference and probably some more tweaking in the software. If there isn’t an easy way to synchronise adjustments across images within the Nik software, it’ll be of little benefit.

I suspect I will turn to the Nick software on occasion, but maybe more for personal projects or experimentation on individual files. I think it’s safe to say I’m not going to start applying filters regularly to my images by default, probably only when a client requests it.

 

 

Case Study: Corporate Publication Cover Photo

One of the aspects of my photography work which really gives me a kick is seeing it used well in a corporate publication.

A typical example is this photo which I took during the 2014 Summer Graduations for University of Bath. I was inside Bath Abbey covering one of the ceremonies, getting shots of students striding proudly up to the stage to receive their degrees, but I needed more general shots too.

I took the opportunity during some applause to go quietly towards the rear of the abby where students were seated, watching the proceedings on TV monitors, while they waited their turn to be transformed from graduand to graduate.

It was the perfect situation for finding images of students looking happy and anticipating their own journey to the stage. Add to this the fact that they were looking up at screens and I had the perfect opportunity to get shots of them looking like they were anticipating their futures too.

During the course of those Summer Graduations (11 ceremonies over 3 days) I supplied a large library of images to the university. Some were for immediate social media use, some for press release and even more to be held in their photo library for future publications such as this, the Impact Report, which highlights the positive impact donations have on students and their research and studies.

Though I had no idea at the time I took it that this photo would make the cover of a publication, I think it works really well in this context. It has impact and it illustrates the concept of anticipation and potential, of a bright future for youngsters starting their graduate careers.

Much of the time I can’t be certain where or how a client will use the photos I take for them, but it’s always encouraging to see when a designer has used their own skill and vision to make the most of it.

Goodbye 2015, Hello 2016!

Traditionally I would do a “year in pictures” post about now with a photo from each month of the year, but this year I thought I’d just pick out a slightly random selection of this year’s pictures from various assignments, personal projects and even the odd holiday snap for you to enjoy.

This is the last post for this year, but I look forward to being able to bring you lots of exciting stuff next year.

I just wanted to say a massive thank you to all my lovely clients, and to wish all my readers a wonderful Christmas and a happy New Year!

Without further ado, here’s a round-up of 2015. Click an image to enlarge and you can scroll through from there. Enjoy!

App-Propriate Portraits

Last week I had the pleasure of shooting new business portraits and office scenes for Calvium, an app-development agency based in the heart of Bristol. They needed new portraits to pull the style of their Our Team page together as well as office scenes, meetings and detail photos for their website and other marketing materials.

I was going to write a detailed case study outlining how the job came about, how it went and all the usual details I like to include in a blog post, but when Calvium’s marketing manager Charlie sent me over a testimonial, I realised she’d written about a situation a lot of businesses find themselves in, so thought it best just to let her words do the talking.

Here’s what Charlie sent me:

“Over the last 18 months, Calvium has grown exponentially. Multiple new staff members and an office move had rendered what little photography we previously had out of date. Having a bank of good images that I can use to convey our brand and personality on our website and other materials, is vital to my marketing strategy. It was also important we had all of our staff on the website in a consistent style, representing a united team.

After tentatively contacting a few photographers following a google search, Tim called me back straight away to discuss our needs. Having never orchestrated an entire office shoot before, I knew what I wanted to achieve as a result of the photo’s but I was unsure of what specific instructions to give. I wanted to hire someone that could understand what I wanted, come in and take charge of the situation. Tim absolutely did this, taking my very vague brief and translating it into some fantastic photo’s. He even managed to eek a smile out of the most unwilling of participants! 

I’m very thankful to Tim for helping me cross off something that’s been on my list for a long time and I would have no hesitation in recommending him to other small businesses or SME’s.”

Charlie Harman – Marketing & Operations, Calvium Ltd.

Tweaked Fees

Those of you familiar with my pricing structure will be aware that it’s based around the gallery delivery service, whereby I upload photos to the client’s gallery and the client gets to download what they need, when they need it. They can request access for their colleagues or designers – anyone who requires access can have it, but the gallery always remains secure to the client.

This service has been running incredibly well, but it occurred to me that the most basic package, Gallery Essential, was basically a waste of space on my website. Nobody used it because it was designed back when the economy was going in reverse. The idea was a business could get photos taken and held in the gallery for a very basic fee and then they would just buy individual images as and when they needed them and budget allowed.

Screen grab of Tim Gander's photography fee structure.

A new structure to help more clients

However, it became clear to me that most businesses want at least a basic set of images back from a shoot for immediate use and were always willing to upgrade to either Gallery 30 (now renamed Gallery Standard) or more commonly to Gallery Unlimited, which is by far the most popular package.

The other issue this presented was that it left me no obvious place on my website in which to inform potential clients that a package was available for shoots lasting just an hour or two. I hope I’ve fixed this now by replacing Gallery Essential with Gallery Starter, which gives a client up to two hours on-site for £250 and with unlimited image downloads.

The reason I don’t limit the number of image downloads on this most basic fee is because a typical two-hour shoot will be booked for covering a small to medium PR event or a short portrait session. The numbers of images taken by the end of this kind of shoot shouldn’t result in an unreasonable amount of post-shoot editing time, which is built into all my fees.

I still have limits on the Gallery Standard package because in half-day and full-day shoots the image numbers climb rapidly, and really these larger packages are aimed at different requirements.

In addition to the new Gallery Starter I’ve increased the number of image downloads included in Gallery Standard, and yet most clients will still want the sheer simplicity of Gallery Unlimited. It’ll be interesting to see how these changes work, but if you have any (sensible) suggestions, I’ll be happy to consider them. You know where to find me!