Actually I made this film several weeks ago now, but I’ve had so much else on that I haven’t had a chance to talk about it until now.
Frome-based IT solutions company Netitude, in particular MD Adam Harling, were very generous in giving me time to come in and make a short film about their experience through (the first) lockdown.
The result (which you can see here) is a huge step up from where I was when I first tried the video function of my DSLR. I’m far more confident now that I can make and edit short interview films and I’ve done more video since which I hope to share in due course.
What I’m aiming to offer clients is affordable access to simple video production, but at a quality they cannot achieve by sticking an iPhone on a stand. I also believe my photographer’s experience and skills bring an added level of style and quality to the work.
For the time being I’m pegging my video rates to my stills rates, with post-production being the only additional cost. This makes professional video far more accessible to a much wider range of clients.
If you have a video project in mind, drop me a line and we can discuss it in more depth.
Sometimes I get a brief which sets a tone and style, but still leaves me plenty of room for creativity. This is always very rewarding work, but carries with it that extra frisson of responsibility – what if my pictures aren’t what the client envisaged? What if I stray off-piste? And in today’s example, working with NHS Bath And North East Somerset Clinical Commissioning Group (NHS BANES CCG for short) I knew I had to get each shoot right first time as public money has to be spent very wisely.
NHS BANES CCG needed fresh images for their annual review and new website. In the past they’d used stock imagery quite heavily, but there was a recognition that people engage better with pictures which are clearly not posed by stock models. Also, as useful as stock images can be for some applications, they can’t reflect all the subtle uniqueness of a local health service, and so I was approached with a view to getting the ball rolling on a new image library which their designers and PR managers could draw on as required.
I was sent to cover various events and illustrate different services within the CCG, but apart from an expressed wish to see light, engaging images with backgrounds knocked out of focus to emphasise the people, I was pretty much left to cover these sessions using a combination of set-up poses and fly-on-the-wall techniques.
Probably my favourite of all the photo sessions was the morning I spent with the Singing for the Brain group, who meet weekly and give those with dementia and their carers a chance to socialise and stimulate their memories through singing and fun activities. Capturing the pleasure on the faces of people as they met for tea and cake, and then when they got into the singing session, was really up-lifting.
The team I worked with were very pleased with what I turned in and I’ll be gradually adding to their library in the year ahead, so I’m looking forward to finding out even more about what the CCG does, meeting the people who run the services, the people who benefit from them and creating pictures which encapsulate the whole story.
This maybe a dangerous question to ask, but then they don’t call me Mad Crazy Tim for nothing. Ok, so they don’t call me Mad Crazy Tim, but it’s a dull Wednesday morning and I’m struggling for jokes here…
I ask the question because while some of my articles are aimed at those with a passing interest in photography, some at designers and others at the voices in my head telling me to burn stuff, I’m also aware that existing and potential clients sometimes swing by and read these articles, so this time I’m asking them/you the question – cue close camera shot of my screen as I type, á la Carrie Bradshaw:
What does the photo-buying client want?
Hmm, that’s not as sexy as the stuff Carrie asks.
If only I could read clients’ minds.
You see it’s all very well me putting up a website, getting it found, showing my work etc, but as with any business there are two sides. There is the quality, service and pricing structure I put out there, and then there is what the client actually wants from a photographer. And unless I ask the question every now and then, how can I possibly match what I offer to what you, the clients need and want?
I know many clients want a fast turnaround. They’re keen to get the ball rolling with their project, and waiting to see the results of a shoot can be frustrating. Especially now we all expect things to happen instantaneously through the web. I know when I order something from Amazon, I’m expecting the courier to be knocking on my door within seconds of me hitting the Confirm Order button. To this end, I aim to have the client gallery up within 24 hours. With afternoon and evening assignments the link is often with the client by the following morning. Even Amazon would struggle to compete with that speed of delivery.
And all this speed of service is fine and dandy, but I want to know what clients, either design or direct clients, want even before the shoot begins. How much involvement do you want from your photographer?
I know I’m always keen to speak to designers and their clients at the earliest possible stage. It means I can have input and also see how everyone else’s minds are working before I start taking pictures. I need to know what pictures the designers and clients have in their heads, because the last-minute brief may not convey this. But sometimes (ok, often) I can see I’ve been called long after the creative discussions have happened. Maybe that is what clients want, or maybe they don’t know it would be better to involve me sooner.
What else might clients and their designers expect? Ok, free photos would be nice but let’s stay in the real world here. What I mean is, is there some service, some input or anything else either before, during or after a shoot that clients wish could be done to help them?
This article is essentially a plea for help and information, because designers and businesses will often raise with me issues they’ve had with other photographers, but I know that unless I directly ask for feedback (which I often do) I might never hear good ideas on improving my service. I also ask because non clients have good ideas too.
Of course if I get no feedback at all, I’ll just have to assume I’m perfect, which is what I thought all along…